About Us

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IC System is a privately held accounts receivable management firm founded in 1938 on the principle of ethical collection practices. Now in our third generation of family ownership, our purpose is “Making Collections Better.” This simple statement guides every decision our leaders make and influences every interaction we have with consumers, our clients, our industry, and our community.

Headquartered outside of St. Paul, Minnesota, our collections company’s purpose remains very much the same today as in 1938. Our representatives use the most ethical and consumer-friendly practices, helping to maintain the relationship that you have built with your customers, while also providing our clients with the results they need.


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2021 BBB Torch Award for Ethics The Better Business Bureau® of Minnesota and North Dakota has named IC System a winner of the 2021 Torch Awards for Ethics. Lisa Jemtrud, BBB Vice President of Community Relations, explains, “This award is special because it’s bigger than a product, service or brand. It’s about displaying an ongoing commitment to ethical practices. BBB is proud to give this award as our highest honor.” Additionally, IC System was a finalist for the BBB Torch Awards for Ethics in 2013, 2014, 2015, and 2019. IC System is also Accredited and A+ Rated by the BBB as a result of our ethical approach and low complaint volumes.

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Working with IC System

Resources

  • IC System Capabilities Statement
    Government agencies will benefit from IC System's vast collection experience and state-of-the-art technology. Our customized strategy applies advanced analytics to your inventory to develop an approach best suited to your accounts, no matter your size. IC System ensures you receive intelligent and effective work effort with the best results.
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  • Compassionate Collections
    Collection agencies get a bad reputation when they treat consumers without empathy and respect. IC System is different. Our Data shows that compassionate collections mean better outcomes.
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  • IC System Fast Facts
    A quick overview of IC System
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  • Customer Service Satisfaction (CSAT) Survey
    IC System's compliant and consumer-friendly approach will maintain your positive reputation with your taxpayers. Check out how we measure success with our post-call Consumer Satisfaction Survey (CSAT).
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Karen Jonas

Executive Vice President of Business Development
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