image

KUBRA offers the most comprehensive customer experience management solutions available to the utility industry today. Our portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for clients and their customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada.

KUBRA provides solutions to some of the largest utilities in North America, including 8 of the top 10 gas and electric utilities in the U.S. KUBRA supports over 365 clients across North America delivering over 225 million online payments, 500 million mail pieces, 250 million alert messages, 160 million utility map views, and 35 million mobile app interactions annually.

Request A Demo

image



Resources

  • Citizens Expect More From Their Government Agencies When it Comes to Digital Payments - Infographic
    New KUBRA research found that citizen payment experiences are almost exactly the same as they were two years ago. If they were in the excellent range back then, that would be cause for celebration, but unfortunately they’re still stuck between fair and good. Obviously there’s room for government agencies to make citizen payment experiences even better. Our research revealed that expanding access to digital payments is a huge step in the right direction!
    You must log in to access content.
  • Citizen Billing and Payment Report 2021
    KUBRA research found that citizens’ usage and appetite for digital payments are growing and all the signs point to increasing demand for digital experiences. At the same time, citizen payment experiences have stayed static in the last two years, ranging from fair to good. This not only shows that there’s lots of room for improvement, but also that government agencies have a long road ahead to make the citizen payment experience even better.
    You must log in to access content.
  • Experience Better: The CX Podcast™ - Why CX Should Matter to Government Agencies
    Competing with Amazon, Netflix, or Zillow isn’t easy, but that’s exactly what government agencies are having to do these days. Sort of. You see, now that citizens are used to receiving exceptional customer experience (CX) from private companies, they expect that kind of service all the time, even from their government agencies. Government agencies are starting to take notice, incorporating CX into their overall mission and devoting resources to improving citizen experiences. In this episode of Experience Better, we sit down with Richard Pickering, National Executive at KUBRA, to discuss why CX should matter to government agencies.
    You must log in to access content.

Contact Form

image
Richard Pickering

National Sales Executive

Richard.Pickering@kubra.com

 416.627.5239

image 
Troy Cope

National Sales Executive

Troy.Cope@kubra.com

402.216.2374

image
Nathan Way

Manager, Regional Sales

Nathan.Way@kubra.com

949.899.2970

[{"type":"text","required":true,"label":"Name","className":"form-control","name":"name","subtype":"text"},{"type":"text","subtype":"email","required":true,"label":"Email","description":"We will contact you using this email address.","className":"form-control","name":"email"},{"type":"text","required":false,"label":"Company","className":"form-control","name":"company","subtype":"text"},{"type":"text","subtype":"tel","required":false,"label":"Phone","className":"form-control","name":"phone"},{"type":"text","required":false,"label":"Address","className":"form-control","name":"address","subtype":"text"},{"type":"text","required":false,"label":"State","className":"form-control","name":"state","subtype":"text"},{"type":"text","required":false,"label":"ZIP","className":"form-control","name":"zip","subtype":"text"},{"type":"text","required":false,"label":"Country","className":"form-control","name":"country","subtype":"text"}]
Contact Us

Chat With Us!